Privacy &
Digital Safety

01

Your privacy comes first

Your devices and accounts may contain personal information, private conversations, photographs, financial details, and other sensitive material. I will access only the device, account, setting, or information needed to provide the help you requested.

I will explain what I am doing and ask for your permission before accessing anything that is not already clearly within the scope of the service.

02

Passwords and account access

SilverTech will never ask you to send or disclose your passwords, PINs, one-time security codes, recovery keys, or answers to security questions.

When signing in is necessary, you will be encouraged to enter your credentials yourself whenever possible. SilverTech does not record, photograph, copy or retain your credentials.

If a temporary password must be created while providing a service, you will be encouraged to replace it with a private password known only to you before the service ends.

03

Information viewed during a service

While providing assistance, I may briefly see information displayed on your device or account. I will not intentionally access unrelated files, photographs, messages, contacts, browsing history, or account information.

Information viewed while assisting you will not be copied, retained or shared unless you specifically request an action that requires it and clearly authorize that action.

04

Information submitted through the website

The Request Help form asks for your name, phone number, email address when provided, city or ZIP code, requested service, technology or service category, a description of the help you need, preferred date and time, preferred contact method, and optional notes.

Information submitted through the form is sent to SilverTech so I can respond to your request and coordinate the requested service. The submission generates an email notification to SilverTech and, when you provide an email address, may also generate a confirmation email to you.

Messages and related communications may be retained as ordinary business records. The site does not currently use analytics, advertising trackers, or nonessential cookies.

05

How information is used

Information you provide to SilverTech will be used only to respond to your request, schedule and provide services, communicate with you about those services and maintain necessary business records.

SilverTech does not sell customer information or use it for unrelated advertising.

06

Protecting your digital identity

When appropriate, I may recommend practical steps that can improve your security and privacy, such as enabling multifactor authentication, using unique passwords, setting up a password manager, reviewing account recovery options, installing updates, and strengthening device or Wi-Fi security.

These recommendations are intended to help you make informed decisions. No service or security measure can guarantee protection from every scam, data breach, account compromise, or identity-theft attempt.

07

Respectful and limited access

SilverTech follows a simple principle: access only what is necessary to complete the work you requested, and nothing more.

You may ask questions, decline a step or end access to a device or account at any time.